"You had me at ‘We’re Open’!"



"I admire and support small business owners like you! It takes a lot of courage to start a small business." ~ KL



 Stand out in a sea of cliché, fluff, and schlock. Differentiate yourself from the crowd and grow in a more meaningful and satisfying way.

Queen City Social is a boutique marketing agency specializing in digital, social media and retail merchandising consulting.  Katherine Lent is the director of Queen City Social, a Cincinnati boutique marketing agency specializing in social media and retail merchandising.

She creates exceptional customer experience for your business by combining social media with visual display, merchandising and local event marketing in a cohesive strategy that's easy to implement and repeat.




A Marketing for Humans Strategy is CUSTOMER EXPERIENCE FOCUSED MARKETING using programs that are designed to develop your overall marketing strategy, create a memorable brand, improve customer experience, reach and convert ideal customers and clients, and position you as a leader in your space. 

A transformational holistic approach to improving business flow, outreach and growth differs from other methods because of the emphasis on meaningful connections. Katherine is a marketing make-over specialist and her team will guide and support you with creative strategies and practical tactics.


Katherine Lent, Social Media Marketing Manager and Customer Experience Specialist

Customer Experience Marketing Strategy

Certified in Social Media Management



Social Media Pro

Social Media United

• Apple Product Professional

Certificate Practical Aspects of Interior Design I, II, III

Metropolitan Institute of Design Syosset, New York

Certificate Floral Design I, II, & Horticulture

SUNY Old Westbury, New York